Data deletion policy

1. What data we store

When you interact with ADAUGE S.L. through our request forms or the briefing panel, we collect and store the following data:

• Identification data: name, email address, phone number
• Professional data: company name, job title
• Project data: answers to the briefing forms, project descriptions, attachments
• Communication data: history of emails sent, proposals and contracts
• Technical data: activity logs linked to your account

2. Your right to erasure

Under Article 17 of the General Data Protection Regulation (GDPR) and Article 15 of Spanish Organic Law 3/2018 (LOPDGDD), you have the right to ask us to delete all your personal data from our systems. This right applies to all the data we have collected during your interaction with our services.

3. How to request deletion

Send an email to hola@adauge.com with the subject "Data deletion request". Include in the body of the email:

• Your full name
• The email address you registered or contacted us with
• A copy of your identity document (DNI/NIE/passport) so we can verify your identity
• Confirmation that you want all your data deleted

4. Response time

We will process your request within one (1) month of receiving it, in accordance with Article 12.3 GDPR. This period may be extended by two (2) further months for complex requests, in which case we will tell you about the extension. We will send you an email confirmation once the deletion is complete.

5. What is deleted

When we process your request, we will permanently delete:

• All your personal data (name, email, phone, company)
• Your answers to the briefing forms and any attachments
• The history of emails linked to your account
• Proposals, contracts and documents generated for you
• Your client account, if there is one

6. Exceptions

Under Article 17.3 GDPR, we may keep certain data where necessary for:

• Compliance with legal obligations (for example, billing data for the retention period required by the Spanish General Tax Law: 4 years; and by the Commercial Code: 6 years).
• The establishment, exercise or defence of legal claims.

In that case, we will tell you which data are kept, the legal basis for keeping them and the estimated retention period.

7. Complaints to the supervisory authority

If you are not satisfied with our reply, you can lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

8. Contact

For any question about the protection of your data, you can contact us at: